FAQ

FAQ

Available Payments
 
Order History and Disputes

So beautiful you’ll want to show it off, so comfortable you’ll forget it’s there. Our 24/7™ Lace Contour Plunge Bra combines gorgeous floral lace with sheer overlay straps that hold you in and eliminates gaping. Removable pads let you customize you

  • Cropped pink crepe knit top
  • Square neckline
  • Embroidered Aje logo
  • Cross back straps
Shipping and Handling

So beautiful you’ll want to show it off, so comfortable you’ll forget it’s there. Our 24/7™ Lace Contour Plunge Bra combines gorgeous floral lace with sheer overlay straps that hold you in and eliminates gaping. Removable pads let you customize you

  • Cropped pink crepe knit top
  • Square neckline
  • Embroidered Aje logo
  • Cross back straps
Gift Cards

So beautiful you’ll want to show it off, so comfortable you’ll forget it’s there. Our 24/7™ Lace Contour Plunge Bra combines gorgeous floral lace with sheer overlay straps that hold you in and eliminates gaping. Removable pads let you customize you

  • Cropped pink crepe knit top
  • Square neckline
  • Embroidered Aje logo
  • Cross back straps
Returns and Exchanges

So beautiful you’ll want to show it off, so comfortable you’ll forget it’s there. Our 24/7™ Lace Contour Plunge Bra combines gorgeous floral lace with sheer overlay straps that hold you in and eliminates gaping. Removable pads let you customize you

  • Cropped pink crepe knit top
  • Square neckline
  • Embroidered Aje logo
  • Cross back straps
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Give Your Kids the Best!

Shop quality, unique, and affordable kiddies items today.

Shop Collection
How do I place an order?
You can browse our products, add items to your cart, and checkout. You may also order directly via WhatsApp or call.
How to Track my Order?

To track your order, please add your order number and the email address used when placing your order.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

Do I need an account to shop?
No. You can place an order without creating an account.Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.

If you are unsure that your order has been placed, there are different ways to check this:

– When the order was placed, you should have arrived on a page titled “Your order”.
– An order confirmation has been sent to your specified email address. Make sure that this email has not ended up in your spam.
– You can see your order on your account. By clicking here you will be redirected to “My Page”.

Are all items available?
Yes, unless marked “Out of Stock.” We update availability regularly.
How do I make a return?
Returns can be made within 7 days of placing your order. 

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.

What payment methods do you accept?
We accept bank transfers, online payments, and direct payments through our checkout system.
Do you offer pay-on-delivery?
No. Payments must be completed before delivery to secure your order.
Is my payment information safe?
Yes. We do not have access to or store your card details.
What are your delivery fees?

  • Lagos & Ibadan: ₦1,000

  • Osun & Ogun: ₦2,000

How long does delivery take?
Delivery time depends on your location. Most Lagos deliveries arrive within 1–2 days.
Do you deliver nationwide?
Yes, we deliver to all states in Nigeria using trusted courier partners.
Can I return or exchange an item?
Yes, if the item is unused, unworn, and reported within 24–48 hours of delivery.

 

What items are non-returnable?
Hair accessories, underwear, baby innerwear, and opened/used items.
How long does a refund take?
Refunds take 3–7 working days after the returned item is received and approved.
 
How can I reach DTO Kiddies Store?


📞 +234 708 534 8101

📍 Inside Faith Found School, Opposite Nasfat Mosque,
Alagbole Bus Stop, Ojodu Berger, Lagos.

 

What are your support hours?
We respond to messages Monday–Saturday, 9am–6pm.
Do you have social media pages?
Instagram: @dtokiddiesstore

Facebook: DTO Kiddies Store

High Quality Selection

Total product quality control for peace of mind

Affordable Prices

Factory direct prices for maximum savings

Express Shipping

Fast, reliable delivery from store

Worry free

Instant access to professional support

DTO Kiddies Store offers quality, unique, and affordable kiddies items ranging from kiddies wears to school essentials, gift items, shoes, and hair accessories.

 
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Inside Faith Foundation School, Opposite Nasfat Mosque, Alagbole Bus Stop, Ojodu Berger, Lagos.
dtokiddiesstore@gmail.com
+234 708 534 8101

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